Acceptance Use Policy (AUP)
Macdome is committed to providing services at a standard of excellence commensurate with the best practice in the industry. Our primary goal is to preserve the value of the Internet as a resource for information and free expression and respect the privacy and security of Internet users. Macdome values itself as responsible hosting provider and strongly discourages irresponsible practices, which degrade the usability of network resources and thus the value of Internet services. This Acceptable Use Policy (AUP) specifies the actions prohibited by Macdome. Macdome reserves the right to modify the Policy at any time, effective upon posting of the modified Policy to this webpage. Use of Macdome services is conditional upon acceptance of Acceptable Use Policy (AUP). It is Customer’s responsibility to regularly check for modifications. (Customers, users, and visitors are referred collectively as Customer)
Complaints and Disputes
All abuse complaints and disputes on issues not listed in our AUP will be dealt with according to the laws of Malaysia. The court of Malaysia shall have exclusive jurisdiction in the event of disputes resulting from or relating to any complaints, disputes or agreements between the Customer and the complainant. Should the complainant agreed to leave the dispute decision to the laws of Malaysia, the complainant shall accept that Macdome as the content hosting provider cannot be held liable for any consequential, incidental, exemplary, punitive or multiple damages. Until the decision of the dispute is made known, Macdome reserves the right to continue providing the services to the Customers.
Suspension of Services
Suspension of services may be caused by abuse and violations of system or network security. These offences may result in suspension, cancellation or criminal and civil liability. Using Macdome’s network, services, or systems to store or send content which is illegal according to the laws of Malaysia is not permitted for any reason. Examples of system or network abuse or security violations include, without limitation, the following:
1. Hacking
Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network.
2. Unauthorised Monitoring
Unauthorised monitoring of data or traffic on any network or system without express authorisation of the owner of the system or network.
3. Interference
Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
4. Forging
Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
5. Offensive Material
Use of Macdome service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
6. Fraud
Use of Macdome service to commit fraud which including and not limiting to fake investment websites, speculation websites, fake banks and investment institution.
7. Virus, Trojan and Malware Distribution
Use of Macdome service to distribute Virus or any other forms of data which can cause considerable harms to any network. Using or storing any type of software which is designed to or is likely to abuse or negatively impact Internet service, including, but not limited to, port scanners, hacking tools, ping flooding programs, security/root exploits, packet sniffers, and spam software.
8. Terrorism Activities
Use of Macdome services to promote terrorist activities which including and not limiting to forums for terrorists, personal websites for terrorists, audio, photo and videos of terrorist activities.
9. System Resources Overload
Overload of Macdome services until the system performance or other customers’ business is affected which including and not limiting to CPU resources overload, bandwidth overload, memory resources overload, MySQL connections overload and massive email spamming by scripts.
10. Spam (UNSOLICITED EMAIL)
Customer shall not transmit or disseminate unsolicited commercial e-mail (UCE), or unsolicited bulk messages (Spam), including advertisements, informational distributions, and charitable or other solicitations. Nor shall Customer utilise UCE or Spam to promote or benefit any sites or businesses that are located on the Macdome network, nor to collect responses from UCE or Spam regardless of whether sent over the Macdome network. Do not violate the CAN-SPAM Act of 2003. Do not send E-Mail Marketing Messages or facilitate E-Mail Marketing, even if such conduct is CAN-SPAM compliant. Do not host or allow to be hosted any site or information that is advertised by E-Mail Marketing, even if such conduct is CAN-SPAM compliant. Customer may not send or attempt to send e-mail messages or transmit any electronic communications using a name or address of someone other than Customer for purposes of deception. Any attempt to impersonate someone else by altering source IP address information or by using forged headers or other identifying information, including the domain name is prohibited. Any attempt to fraudulently conceal, forge, or otherwise falsify Customer’s identity in connection with use of the Service is prohibited. Confirmed Opt-In (also known as Double Opt-in), is the only method we allow for the e-mail lists operated by our customers.
11. Internet Relay Chat (IRC)
IRC is well-known for being a platform for a Command and Control or “C&C” type of technology, where malware that was placed (or downloaded and ran) on a machine on local network connecting outbound, “beaconing” back to the C&C server (generally just an IRC channel with a password) so that the Master of the malware could control the other computers known as a botnet.
12. Distributed Denial of Service (DDoS)
No Macdome resources and servers may be used to perform any form of DoS attacks. If a server is being attacked by any form of DoS, the said account will be terminated with immediate effect. Customers may subscribe to our anti DDoS protected network to have the account re-activated and protected from further attacks. If the attack continues and goes beyond the limit where our DoS protected network could mitigate, Macdome will null-route, ACL or otherwise suspend the services in its entirety to maintain quality of service for other Customers on our network.
Investigation and Cancellation of Services
Macdome reserves the right to disable service or terminate service and/or to remove content in order to investigate suspected violations of this AUP. Macdome at its best effort will notify any customers of any violation so that the customer can investigate the case and provide necessary explanation or solution. Failure to respond to email from our abuse department may result in the suspension or termination of services. In some critical cases, Macdome reserves the right to disable or terminate service without first given notice if the violation affects the entire operation. If the explanation or solution is accepted, customer is given a warning and/or incurs an abuse fees. If Macdome feels as though this first offence was a deliberate attempt then the account and all associated accounts will be closed without warning and without a refund. Macdome does not issue refunds for terminating service due to any of the causes specified above. Bare metal mac with unresolved Abuse or AUP matters which are not responded to within 10 days will be considered abandoned and will be deleted from the offending account.
Macdome reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, of threats or violates our terms of service in any manner may be removed or suspended from our servers with or without notice.